Congratulations! You just got an interview for a pharmacy technician position at CVS.
But now comes the hard part—you have to ace the interview and make sure you stand out from the competition. That’s why it’s important to know what kinds of questions to expect in your CVS pharmacy technician interview, so you can prepare ahead of time and give great answers on the spot.
Read on for some common CVS pharmacy technician interview questions, along with advice on how to answer them.
Common CVS Pharmacy Technician Interview Questions
- What experience do you have working in a pharmacy setting?
- Describe your understanding of the different types of medications and their uses.
- How would you handle a customer who is angry or frustrated with their prescription?
- Explain how you would use technology to accurately fill prescriptions.
- Are you familiar with the laws and regulations that apply to pharmacies?
- What strategies do you use to ensure accuracy when filling prescriptions?
- Describe your experience with inventory management and stocking shelves.
- How do you stay up-to-date on new drugs, treatments, and other developments in the pharmaceutical industry?
- What steps do you take to verify insurance information for customers?
- How do you handle situations where a customer does not have enough money to pay for their medication?
- Describe your experience with handling controlled substances.
- What are the most important safety protocols you follow when dispensing medication?
- How do you handle a situation where a customer has an expired prescription?
- Do you have any experience with compounding medications?
- Describe your experience with providing patient education about their medications.
- What do you do if a customer requests a medication that is not available at the store?
- How do you handle a situation where a customer refuses to provide their personal information?
- What do you do if a customer returns a medication they no longer need?
- How do you handle a situation where a customer is asking for advice about which medication to take?
- Describe your experience with using automated systems to process orders.
1. What experience do you have working in a pharmacy setting?
Pharmacy technicians have a great deal of responsibility. They need to know how to handle medication, handle customer inquiries, and work with other pharmacy personnel. Interviewers want to know that you have the necessary skill set to be successful in this role, and that you can hit the ground running. This question is a great way to learn what experience you have in the field and how you can best contribute to the team.
How to Answer:
When answering this question, it is important to be honest and provide specifics. Talk about any prior experience you have working in a pharmacy setting, whether it was as an intern, volunteer, or paid position. If you do not have direct experience, focus on transferable skills that you possess, such as your attention to detail, customer service background, or other relevant qualifications. Be sure to also highlight any certifications you may have obtained related to the role.
Example: “I have three years of experience working as a pharmacy technician at ABC Pharmacy. During my time there, I was responsible for managing customer inquiries, stocking shelves with medications, and assisting the pharmacist in preparing prescriptions. Additionally, I obtained certification from the National Healthcareer Association to become a Certified Pharmacy Technician, which has enabled me to better understand the complexities of the job. I am confident that my experience and certifications will be an asset to your team.”
2. Describe your understanding of the different types of medications and their uses.
Pharmacy technicians have a unique responsibility of helping customers select the right medication and dosage, and they must understand the different types of medications and their uses. This question will help the interviewer understand your knowledge of the medications and how you can use it to best serve customers.
How to Answer:
Before your interview, you should research the different types of medications and their uses. Be sure to include information about over-the-counter medications as well as prescription medications. You can also talk about how you work with customers to help them select the right medication for their needs. Additionally, discuss any experience you have helping customers understand the side effects of certain medications or answering questions they may have about a particular drug.
Example: “As a pharmacy technician, I understand how important it is to remain calm and professional when dealing with customers who are frustrated or angry because of their medication. I have experience de-escalating tense situations by first listening to the customer’s concerns without interruption. Once I have heard them out, I explain why the situation is happening and provide options for resolution. I also thank the customer for bringing their concern to my attention and apologize for any inconvenience caused.”
3. How would you handle a customer who is angry or frustrated with their prescription?
Working as a pharmacy technician requires a lot of customer service skills, including the ability to de-escalate tense situations. Customers might be angry because they don’t understand their prescription, the pharmacy is out of stock, or the wait time is too long. This question allows the interviewer to gauge your ability to remain professional and calm in the face of difficult customers.
How to Answer:
To answer this question, you should emphasize your ability to stay calm and professional when faced with difficult customers. Talk about how you would first listen to the customer’s concerns without interrupting or getting defensive. Show that you understand their frustration by repeating back what they said in a reassuring tone. Once you have heard them out, explain why the situation is happening and provide options for resolution. Finally, thank the customer for bringing their concern to your attention and apologize for any inconvenience caused.
Example: “If a customer is angry or frustrated with their prescription, my first priority would be to listen and acknowledge their feelings. I understand that this can be a stressful situation, so I want to make sure they feel heard. After listening, I would explain why the situation has occurred and provide options for resolution. If necessary, I would get a pharmacist involved who could offer more detailed information about the medication and its potential side effects. In all cases, I would thank them for bringing their concern to my attention and apologize for any inconvenience caused.”
4. Explain how you would use technology to accurately fill prescriptions.
Pharmacy technicians are expected to use various computer systems to accurately process and fill prescriptions. They must also understand how to use the store’s inventory system to order and receive new medications as needed. By asking this question, the interviewer is assessing your ability to use technology to fulfill your job duties.
How to Answer:
To answer this question, start by explaining the technology you’ve used in previous roles to accurately fill prescriptions. Then, explain how you would use CVS’s systems specifically. This could include using their electronic medical records system to enter and process orders, or using their inventory system to order new medications as needed. Additionally, you can explain any other processes you have experience with that would help you complete your job duties more efficiently.
Example: “I have experience using a variety of pharmacy systems to accurately fill prescriptions. In my current role as a pharmacy technician, I use an electronic medical records system to enter and process orders. Additionally, I’m familiar with inventory management software, so I can order new medications as needed. When it comes to CVS’s systems specifically, I understand how to use the store’s electronic medical records system to properly enter and process orders. I also know how to navigate their inventory system to order medications when needed.”
5. Are you familiar with the laws and regulations that apply to pharmacies?
Pharmacy technicians work in a highly regulated industry. To ensure that pharmacies are in compliance with federal, state, and local laws and regulations, it is essential that pharmacy technicians have a thorough understanding of the laws and regulations that govern their profession. By asking this question, the interviewer wants to make sure that you are well-versed in the regulations and are prepared to handle any situation that may arise.
How to Answer:
The best way to answer this question is by providing specific examples of how you have applied the laws and regulations in your past work experience. You can also reference any specialized training or certifications related to pharmacy law that you may have. Additionally, be sure to emphasize your commitment to staying up-to-date with changes in the industry and your dedication to adhering to all applicable laws and regulations.
Example: “Yes, I am very familiar with the laws and regulations that apply to pharmacies. In my current role as a pharmacy technician at ABC Pharmacy, I have had extensive training in all applicable federal, state, and local laws and regulations related to pharmacy practice. Additionally, I stay up-to-date on any changes or updates to these regulations through continuing education courses and regularly attend seminars hosted by industry experts. I take great pride in ensuring that we are always in compliance with all applicable laws and regulations and take every measure necessary to ensure the safety of our patients.”
6. What strategies do you use to ensure accuracy when filling prescriptions?
Accuracy is of the utmost importance when filling prescriptions, so it’s important for potential CVS pharmacy technicians to show that they understand the importance of accuracy and have strategies to ensure that prescriptions are filled correctly. This question is meant to test your knowledge of how to handle this type of situation and how you prioritize accuracy.
How to Answer:
The best way to answer this question is to provide concrete examples of strategies that you use to ensure accuracy when filling prescriptions. For example, you could mention double-checking the prescription label and customer information, comparing the medication with a reference guide before dispensing it, or using multiple systems to confirm patient information. You should also emphasize your attention to detail and organizational skills which are essential for this role.
Example: “I always strive to ensure accuracy when filling prescriptions. To do this, I double-check the prescription label and customer information before dispensing the medication. I also compare the medication with a reference guide to make sure it is the correct one for the patient. Additionally, I use multiple systems such as an automated dispensing system and barcode scanning to confirm patient information. My attention to detail and organizational skills are essential for this role and help me to ensure that all prescriptions are filled accurately.”
7. Describe your experience with inventory management and stocking shelves.
Pharmacy technicians are expected to help maintain the store’s inventory and stock shelves in addition to helping customers with their medical needs. Interviewers want to know that you have experience with this part of the job, as it can be a major responsibility. They may also want to know about the systems you have used for inventory management and stocking shelves, such as barcode scanners or manual procedures.
How to Answer:
Be prepared to talk about your experience with inventory management and stocking shelves. Talk about any systems or software you have used, such as barcode scanners, and how you kept track of the store’s inventory. Describe any other tasks related to stocking shelves that you have done in the past, such as restocking items after they sold out or organizing merchandise to make it easier for customers to find what they need. Finally, emphasize your organizational skills and attention to detail when discussing this topic.
Example: “I have extensive experience with inventory management and stocking shelves. At my current job, I use a barcode scanner to track the store’s inventory levels and restock items when necessary. I also organize merchandise on the shelves according to product type or alphabetical order in order to make it easier for customers to find what they need. My attention to detail ensures that all products are properly labeled and stored correctly. I take great pride in making sure our shelves are always neat and organized.”
8. How do you stay up-to-date on new drugs, treatments, and other developments in the pharmaceutical industry?
CVS Pharmacy Technicians must be well-versed in the latest developments in the pharmaceutical industry. This question helps the interviewer get a better sense of your knowledge and ability to stay on top of new developments. It also allows them to gauge your level of interest in the field and your willingness to stay current on new drugs, treatments, and other developments.
How to Answer:
Show the interviewer that you are committed to staying up-to-date on new drugs, treatments, and other developments in the pharmaceutical industry. You can do this by talking about how you stay informed through reading medical journals, attending seminars and conferences, or participating in online forums and discussion groups. Additionally, emphasize your ability to quickly learn and apply new information as it becomes available. Show the interviewer that you have a passion for learning and staying current with the latest advances in the field.
Example: “I stay informed about new drugs, treatments, and other developments in the pharmaceutical industry by reading medical journals, attending seminars, and participating in online forums and discussion groups. I also have a passion for learning, so I’m always looking for new ways to stay up-to-date on the latest advances. I’m confident that I can quickly learn and apply new information as it becomes available, so I’m well-prepared to handle the ever-changing landscape of the pharmaceutical industry.”
9. What steps do you take to verify insurance information for customers?
This question tests your understanding of the verification process, which is a critical part of the job. Being able to accurately and quickly verify insurance information is essential to providing customers with the best possible service. The interviewer wants to make sure you understand the process and know how to properly handle any issues that arise.
How to Answer:
Start by explaining the steps you take to verify insurance information. This should include calling the customer’s insurance provider, entering their policy number into the system, and confirming that the coverage is valid. You should also mention any additional steps you take, such as double-checking for accuracy or asking for additional documentation if needed. Finally, explain how you handle any issues that come up during the process, such as incorrect information or expired policies.
Example: “When I’m verifying insurance information for customers, I always start by calling the customer’s insurance provider to make sure their policy is still active and up-to-date. After that, I enter the policy number into the system to make sure the coverage is valid. I also double-check for accuracy to make sure there are no discrepancies. If I come across any issues, such as incorrect information or expired policies, I take the necessary steps to resolve them. I’m always able to provide customers with a resolution quickly and efficiently.”
10. How do you handle situations where a customer does not have enough money to pay for their medication?
CVS Pharmacy Technicians are expected to provide excellent customer service while also adhering to company policies and procedures. This question is designed to gauge the candidate’s ability to think quickly and creatively when faced with a challenging situation. The interviewer wants to know if the candidate can remain calm and professional while offering solutions that are in line with CVS Pharmacy policies and procedures.
How to Answer:
An ideal answer to this question would include a description of how the candidate would assess the situation, offer solutions that are in line with CVS Pharmacy policies and procedures, and provide excellent customer service. For example, the candidate might explain that they would first check if the customer has any other payment options such as insurance or coupons. If those options are not available, the candidate could suggest that the customer speak to their doctor about getting a prescription for a generic version of the medication which may be more affordable. The candidate should also emphasize that they would remain professional and courteous throughout the process while helping the customer find an appropriate solution.
Example: “If a customer does not have enough money to pay for their medication, I would first assess the situation. I would check if the customer has any other payment options such as insurance or coupons. If those options are not available, I would suggest that the customer speak to their doctor about getting a prescription for a generic version of the medication which may be more affordable. I would also be sure to remain professional and courteous throughout the process while helping the customer find an appropriate solution. I understand that CVS Pharmacy has strict policies and procedures that must be followed and I am committed to upholding those standards.”
11. Describe your experience with handling controlled substances.
Working as a CVS Pharmacy Technician requires a high level of responsibility and trust. This question is designed to assess your understanding and experience with dealing with controlled substances, which are medications that have the potential to be misused or abused. Interviewers may want to know about the protocols you have used to handle controlled substances in the past and how you have helped ensure their safe and secure storage and distribution.
How to Answer:
When answering this question, be sure to discuss any relevant experience you have had in handling controlled substances. Talk about the protocols that you have followed and why they are important for safety and security. Explain how you have helped ensure accuracy when dispensing medications and what steps you have taken to prevent errors. If you have never worked with controlled substances before, explain how you would use your knowledge of pharmacy regulations and procedures to handle them safely and securely.
Example: “I have experience with handling controlled substances from my previous role as a pharmacy technician at XYZ Pharmacy. I was responsible for ensuring that all medications were stored securely and that any prescriptions for controlled substances were properly documented and verified. I was also responsible for checking for any inaccuracies in the prescriptions prior to dispensing and for ensuring that all medications were dispensed in accordance with state and federal regulations. I am confident in my ability to handle controlled substances responsibly and in accordance with all applicable regulations.”
12. What are the most important safety protocols you follow when dispensing medication?
Pharmacy technicians have a great responsibility in the healthcare industry—they’re responsible for ensuring that medications are accurately filled and dispensed to the proper patient. Given the complexity and risk associated with this role, it’s important for interviewers to understand your safety protocols and how you’ll ensure that medications are appropriately handled.
How to Answer:
Start by emphasizing the importance of safety protocols. Talk about how you double-check each step in the process to ensure accuracy and that you always follow your company’s policies and procedures when it comes to dispensing medication. You can also mention specific safety protocols such as wearing gloves, washing your hands frequently, and following all necessary labeling guidelines. Finally, be sure to highlight any additional training or certifications you have related to pharmacy technician safety.
Example: “I understand the importance of following safety protocols when dispensing medication. I always make sure to double-check each step in the process to ensure accuracy, and I follow my company’s policies and procedures to the letter. Additionally, I always wear gloves, wash my hands frequently, and follow all necessary labeling guidelines. I’m also certified in pharmacy technician safety, which has given me a deeper understanding of the importance of safety protocols in this role.”
13. How do you handle a situation where a customer has an expired prescription?
This question is important for a potential employer to ask because it showcases your ability to handle customer service situations and your knowledge of pharmacy laws and regulations. This question also gives you the opportunity to show that you can think on your feet and come up with solutions to customer problems.
How to Answer:
Start off by explaining that you would first check the customer’s prescription to make sure it is expired. If it is, you would explain to them why they cannot fill their prescription and offer a solution such as recommending an over-the-counter medication or suggesting that they speak with their doctor about renewing the prescription. You could also explain that you are willing to work with the customer in order to find a suitable alternative. Finally, emphasize your commitment to providing excellent customer service and suggest ways to resolve any issues they may be having.
Example: “If I encounter a customer with an expired prescription, I always take the time to explain why they cannot fill it. I make sure to provide them with a suitable alternative, such as an over-the-counter medication or a suggestion to speak with their doctor about renewing the prescription. Additionally, I always emphasize my commitment to providing excellent customer service and make sure to work with the customer to find a suitable solution for their needs. I understand the importance of being able to think on my feet and find solutions to customer problems, and I am confident that I have the skills and knowledge to do so in any situation.”
14. Do you have any experience with compounding medications?
Compounding medications is a precise and highly regulated process. Pharmacy technicians need to know how to read, interpret, and follow compounding instructions accurately and safely. By asking this question, the interviewer is trying to get a sense of your knowledge and experience with this process. This will help them determine if you’re the right fit for the job.
How to Answer:
If you have experience with compounding medications, be sure to explain in detail the types of medicines you’ve compounded and how it was done. If you don’t have experience, discuss any related coursework or training you may have completed that would help you understand the process. Additionally, emphasize your ability to learn quickly and accurately follow instructions.
Example: “I have some experience with compounding medications. During my externship in the pharmacy, I was able to observe and practice compounding a variety of medications, including creams, ointments, and suspensions. I am also familiar with the safety protocols and procedures related to compounding medications. If I am hired for this position, I am confident I can quickly learn the specific compounding instructions for the medications the CVS Pharmacy dispenses.”
15. Describe your experience with providing patient education about their medications.
Pharmacy technicians play a major role in helping customers understand their medications. This includes answering questions about the medication, its side effects, possible interactions with other medications, and how to take it properly. Being able to provide this type of information is essential for a CVS Pharmacy Technician and the interviewer wants to make sure you have the necessary skills.
How to Answer:
To answer this question, you should discuss any experience you have providing patient education about medications. If you don’t have direct experience in this area, talk about your knowledge of the subject and how you would approach it if asked to provide medication information to a customer. You can also mention any courses or certifications you may have that are related to pharmacy technology or pharmacology. Additionally, emphasize your ability to explain complex medical concepts in an easy-to-understand way.
Example: “I have experience providing patient education about medications. In my current role as a pharmacy technician, I frequently answer questions from customers about their medications, such as how to take them, potential side effects, and possible interactions with other drugs. I also completed a course on pharmacology and have a certification in pharmacy technology, which has increased my knowledge and understanding of medications. I’m confident in my ability to explain complex medical concepts in a way that is easy for customers to understand.”
16. What do you do if a customer requests a medication that is not available at the store?
This question is designed to evaluate your customer service and problem-solving skills. As a pharmacy technician, you will be expected to know how to handle this type of situation. Showing the interviewer that you know the proper procedure for this type of situation will go a long way in demonstrating your ability to handle customer service.
How to Answer:
The best way to answer this question is by demonstrating your problem-solving skills. Explain that you would first check with the pharmacist to see if there is an alternative medication available. If not, then you would explain to the customer why their requested medication isn’t available and offer to order it for them or provide a referral to another pharmacy that might have the medication in stock. Finally, you could suggest other products or services that the store offers that may be helpful to the customer.
Example: “If a customer requests a medication that is not available at the store, I would first check with the pharmacist to see if there is an alternative medication available. If not, I would explain to the customer why their requested medication isn’t available and offer to order it for them or provide a referral to another pharmacy that might have the medication in stock. Additionally, I would also suggest other products or services that the store offers that may be helpful to the customer, such as over-the-counter medications, vitamins, or health and beauty products.”
17. How do you handle a situation where a customer refuses to provide their personal information?
Because CVS Pharmacy technicians are responsible for accurately entering and verifying patient information, interviewers may ask this question to assess your ability to handle difficult customer service situations. They want to know if you can remain professional and respectful when faced with a customer who is unwilling to provide their personal information. Additionally, they want to ensure that you understand the importance of patient privacy and the implications of not obtaining the necessary information.
How to Answer:
It’s important to show the interviewer that you understand the importance of patient privacy and why it is necessary for a customer to provide their personal information. Explain that you would use your customer service skills to explain to the customer why it is important to provide this information in order to ensure accurate records and proper care. Additionally, stress that you would always remain professional and courteous when handling difficult customer service situations.
Example: “I understand the importance of patient privacy and the necessity of obtaining accurate information. If a customer refuses to provide their personal information, I would use my customer service skills to explain why this information is necessary in order to ensure accurate records and proper care. I would also make sure to remain professional and courteous throughout the interaction, understanding that the customer may be frustrated or hesitant to provide their information. I would always strive to find a solution that is mutually beneficial and ensure that the customer leaves feeling respected and heard.”
18. What do you do if a customer returns a medication they no longer need?
This question is important for any customer service job, but especially so in a pharmacy setting, where medications are highly regulated and mistakes can have serious consequences. The interviewer wants to make sure you understand the steps to take when a customer returns a medication. This includes understanding the relevant laws and regulations, as well as how to properly handle the returned medication in accordance with company policies.
How to Answer:
The best way to answer this question is to explain the steps you would take, starting with verifying that the customer has a valid prescription for the medication. You should also explain how you would check the expiration date of the returned product and ensure it’s still safe to use. Additionally, you should mention that you would need to contact the pharmacist on duty to make sure the medication can be accepted back into inventory, as well as any other procedures required by law or company policy. Finally, you should explain that you would document all of the details in the pharmacy system and provide the customer with a refund if applicable.
Example: “If a customer returns a medication they no longer need, the first step I would take is to verify that the customer has a valid prescription for the medication. I would also check the expiration date of the product to ensure it’s still safe to use. After that, I would contact the pharmacist on duty to make sure the medication can be accepted back into inventory, as well as any other procedures required by law or company policy. Finally, I would document all the details in the pharmacy system and provide the customer with a refund if applicable.”
19. How do you handle a situation where a customer is asking for advice about which medication to take?
Pharmacy technicians are expected to have a basic understanding of medications, dosages, and potential interactions, and they must be able to provide customers with accurate information. This question helps hiring managers determine if you have the knowledge and skills needed to provide customers with the best advice and care. Additionally, it helps interviewers assess your communication and customer service skills, which are essential for this position.
How to Answer:
Start by explaining that you cannot give medical advice and that the customer should consult with their doctor or pharmacist for any questions about medications. Then, explain how you would handle the situation in a professional manner. For example, you could say that you would provide them with information about potential side effects, interactions, and dosages so they can make an informed decision. Additionally, you could offer to connect them with someone who is qualified to answer their questions if needed.
Example: “I understand that customers may come to me with questions about medication. I always start by explaining that I cannot give medical advice and that they should consult with their doctor or pharmacist for any questions regarding medications. I also provide them with information about potential side effects, interactions, and dosages so they can make an informed decision. If they need more help, I offer to connect them with someone who is qualified to answer their questions, such as their doctor or pharmacist.”
20. Describe your experience with using automated systems to process orders.
Automated systems are becoming increasingly important in the pharmacy industry, and CVS Pharmacy is no exception. The interviewer wants to know that you have a good understanding of automated systems and can use them to quickly and accurately process orders. By asking this question, they can assess whether you have the technical skills and knowledge to be successful in this role.
How to Answer:
The best way to answer this question is to provide specific examples of how you have used automated systems in the past. Talk about the types of systems you have experience with, and explain how you use them on a daily basis. If you don’t have much experience with automated systems, focus on your ability to learn new technologies quickly and accurately. Demonstrate that you are willing to take the time to learn any system necessary for the job.
Example: “I have several years of experience working with automated systems in a pharmacy setting. I have used systems such as Rx30 and Rx20 to process orders and ensure accuracy. I am well-versed in the use of these systems and am comfortable navigating them to quickly and accurately process orders. I am also familiar with other automated systems, and I am confident that I can quickly learn any system used by CVS Pharmacy to process orders.”
