Barclays down LIVE: Hundreds of users report outage as bank says 'sorry' (2024)

19th Aug 2024, 15:19By Allan Glen

Barclays fixes the problem - and thanks customers for their patience

In a statement posted on X, formerly Twitter, it said: "This morning's technical issues with Online Banking have been fixed and you can now log in as normal - thank you for bearing with us.

"We really appreciate your patience."

19th Aug 2024, 14:28By Allan Glen

What is the problem with Barclays?

It appears the main issue is with its online banking service.

According to the latest information from Downdetector, 54 per cent of customers are reporting issues with online banking, 46 per cent are unable to log in online with no reports of issues attached to mobile banking.

19th Aug 2024, 14:00By Allan Glen

'We're sorry' - Barclays statement in full

In a statement posted on X, formerly Twitter, here's what Barclays had to say about the outage this morning:

"If you're having problems logging into Online Banking right now - we're sorry.

"We're working to fix this and will update you here as soon as possible.

"In the meantime, you can still use all of our other services, including your app as normal.

"For updates and to request a text when we're back up and running, search 'Barclays service status' online.

"Thanks for bearing with us."

19th Aug 2024, 13:30By Allan Glen

I thought this was supposed to be sorted yesterday?

It was. Here is what Barclays posted on its site in advance of the planned outage:

For updates on all of our services, and to request a text when we’ve finished our work, visithttps://t.co/tEW2cKlTihpic.twitter.com/q3JLO0789U— Barclays UK Help (@BarclaysUKHelp)August 16, 2024

19th Aug 2024, 13:00By Allan Glen

‘This doesn’t look good’

One user has asked the company to clarify its position and provide an update after they were unable to access their account this morning.

19th Aug 2024, 12:30By Allan Glen

'How can we do any banking?' - Barclays under fire

The bank is coming under pressure to rectify the issue, with one customer disappointed with the service it is currently offering.

19th Aug 2024, 12:04By Allan Glen

‘When will this be fixed?’

Barclays customers are beginning to post on X, expressing their frustration at the ongoing problems at the bank.

Here are some of the comments from this morning:

19th Aug 2024, 11:44By Allan Glen

Barclays says its platform is up and running - customers disagree

There is confusion over whether or not the service is back up and running.

Barclays has posted a message to say the platform is up and running but customers are still experiencing issues.

Keep following our blog for the latest updates.

19th Aug 2024, 11:26By Allan Glen

What is the problem with Barclays?

It appears the main issue is with its online banking service.

According to the latest information from Downdetector, 54 per cent of customers are reporting issues with online banking, 46 per cent are unable to log in online with no reports of issues attached to mobile banking.

19th Aug 2024, 11:04By Allan Glen

'No time frame for when issue will be fixed'

In response to a customer's query, Barclays have said there is no time frame for when it will be fixed.

Meanwhile, customers are continuing to post about their frustrations with the service.

19th Aug 2024, 10:51By Allan Glen

'We're sorry' - Barclays statement in full

In a statement posted on X, formerly Twitter, here's what Barclays had to say about the outage this morning:

"If you're having problems logging into Online Banking right now - we're sorry.

"We're working to fix this and will update you here as soon as possible.

"In the meantime, you can still use all of our other services, including your app as normal.

"For updates and to request a text when we're back up and running, search 'Barclays service status' online.

"Thanks for bearing with us."

19th Aug 2024, 10:30By Allan Glen

'This doesn't look good'

One user has asked the company to clarify its position and provide an update after they were unable to access their account this morning.

19th Aug 2024, 10:20By Allan Glen

'When will this be fixed?'

Barclays customers are beginning to post on X, expressing their frustration at the ongoing problems at the bank.

Here are some of the comments:

19th Aug 2024, 10:18By Allan Glen

More than 700 customers report issues with Barclays

According to Downdetector, more customers are now reporting issues with the bank's online service.

19th Aug 2024, 10:07By Allan Glen

Where are the worst affected areas?

According to a Downdetector map, below, the worst affected areas are London and Manchester, with users in Brighton also affected.

19th Aug 2024, 10:05By Allan Glen

I thought this was supposed to be sorted yesterday?

It was. Here is what Barclays posted on its site in advance of the planned outage:

19th Aug 2024, 10:03By Allan Glen

'I thought I had lost the plot'

One customer has thanked the bank for its quick response after it alerted users to the issue ...

19th Aug 2024, 10:01By Allan Glen

'What's actually gone wrong?'

Users have started posting on X, formerly Twitter, to express their frustration after the online banking service collapsed.

19th Aug 2024, 09:57By Allan Glen

What is the problem?

It appears the main issue is with the bank's online banking service.

According to Downdetector, 79 per cent of customers are reporting issues with online banking, 20 per cent are unable to log in online and 1 per cent with mobile banking.

19th Aug 2024, 09:55By Allan Glen

What has Barclays said?

The bank says it is working to correct the problem.

Here is its statement in full: