Former Associate FAQs (2024)

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I have pay related questions.

Why is my temporary access to Workday important?

I have questions about insurance benefits coverage.

What do I need to do with my investment accounts?

How do I get verification of employment or work history?

I still have InVESTed points – what happens to them?

I have questions about my W-2 or other tax forms.

How do I return company property?

I have questions about Store Support Center (SSC) amenities.

I have another question

I have pay related questions.

Two (2) no-reply emails were sent to your personal email address when you left Lowe’s.

  • Follow the Workday login instructions in these emails to access paystubs for 13 months after your last day.
  • If you cannot find the emails, search lowes@myworkday.com in your email account.

If you’re enrolled in direct deposit, your final pay will deposit in the account on file in Workday (unless prohibited by state or local law). Otherwise, a paper check will be mailed to the home address on file.

  • Existing payroll balances, including missed insurance premiums, will be taken out of your final paycheck per federal, state, and local law.
  • To avoid delays, notify the Associate Care Center before closing any direct deposit accounts and make sure your address in Workday is correct.

Complete the Inquiry Formto send a case to the Associate Care Center.

  • Note: Be sure to include the bank account information you wish to update and a contact number you can be reached at for verification purposes.

  • If you report any work hours in the fiscal year you terminate, your final paycheck will include any vested, unused, accrued vacation and holiday time.
  • Accrued, unused vacation hours will be reduced if you have a negative holiday balance.
  • Salaried (exempt) new hires who terminate before 180 days will not get accrued, unused vacation, or holiday time.

Questions about Lowe’s employee expense reporting system can be directed to .

Contact your prior payroll administrator (the associate at your former location responsible for entering hours).

  • If you need more help, send a case to the Associate Care Center by completing Inquiry Form.

Complete the Inquiry Formto send a case to the Associate Care Center.

No, you must be employed on the payout date of any bonus to get it.

Yes, if you were employed on the payout date or incentive eligibility date of any performance incentive.

Why is my temporary access to Workday important?

All communications to former associates use Workday contact information. Outdated or incorrect information can cause delays with final paychecks, tax forms, and other important information.

After leaving Lowe’s, you will receive two (2) emails with temporary log in and password information for limited access to Workday, allowing you to update contact information and access paystubs.

Note: If you can’t access Workday with this information, complete the Inquiry Form to send a case to the Associate Care Center.

  1. Download the Workday app from Google Play Store or Apple App Store.
  2. Click Log In.
  3. For Organization ID, type Lowes and click the blue arrow.
  4. Click Former Associate and log in using the information provided in your temporary access emails.
  5. Set up Touch ID, Face ID, or click Skip.
  6. Create a PIN or click Skip.

  1. Log in to Workday.
  2. Under Timely Suggestions, click Update Contact Info.
  3. Click the pencil icon for the contact information you need to update (home address, phone, or email).
  4. Click the pencil icon to edit the contact information.
  5. When finished, click Done in the upper right corner.
  6. Click Close in the upper left corner.
    Note: **If you need to update additional contact information, repeat steps 3-6 for each type**
  7. Once all necessary updates have been completed, click Submit at the bottom of the screen.
  8. A Success screen will pop up.

I have questions about insurance benefits coverage.

Contact the Benefits Service Center at 1-833-877-1975 for proof of coverage assistance.

All insurance coverage ends on your termination date.

  • As a former employee, you and insured dependents may extend medical, dental, and/or vision benefits under the Consolidated Omnibus Budget Reconciliation Act (COBRA). Simply fill out and return the form(s) included with your COBRA notification letter.
  • About two (2) weeks after leaving Lowe's, you'll receive a letter at the home address on file in Workday notifying you of COBRA options. If you do not receive this letter within thirty (30) days, call the Benefits Service Center at 1-833-877-1975.

Note: If an employed associate passes away, dependents may extend benefits for the remaining Policy period.

Once terminated, you may use remaining FSA funds on services or goods purchased before termination—and contribute to your healthcare FSA through the current calendar year end under COBRA.

You’ll have 31 days to port or convert your Basic Term Life Insurance, Supplemental Life Insurance, and/or Dependent Life Insurance to individual life policies, without evidence of insurability.

Note: Compare the cost of life insurance available locally with this conversion option.

For your dependents to port or convert policies, first port your coverage. The ported dependent coverage may not exceed more than 100% of your ported life insurance.

Contact The Hartford at 888-563-1124 for more information.

Most voluntary benefits end on your last day of employment. Contact MetLife at 1-800-438-6388 for information about how to continue these plans on an individual bases.

Note: Home/Auto Insurance, Pet Insurance, and Identity Theft plans will continue and you will be billed at your home address.

Yes. These services, provided by SupportLinc, will be available to you, your family, and household members for 180 days after your termination date. Contact a SupportLinc EAP counselor at 1-888-506-7008.

Contact the Benefits Service Center at 1-833-877-1975 for additional assistance with benefits questions.

What do I need to do with my investment accounts?

Thirty days after you leave Lowe’s, you’ll get a letter at your home address with information on your 401K distribution options:

  • Roll over to an IRA or an eligible employer’s plan
  • Take your distribution in a lump sum. If you choose the lump sum option, 20% will be withheld for federal income taxes and additional state income taxes, if applicable.

  • Call the Retirement Service Center at 1-800-547-7754. Representatives are available Monday – Friday, 7:00 a.m. to 11:00 p.m. (EST) on days the stock market is open.
  • Access your account at www.principal.com

Note: You’ll need your Lowe’s 401K Plan Personal Identification Number (PIN) when you call the Retirement Service Center. If you’ve lost or misplaced your PIN, you can call the Retirement Service Center at 1-800-547-7754 to reset.

Distributions are based on the value of the funds or Lowe’s stock held in your account on the valuation day on which your distribution is processed (if placed and confirmed prior to the trade cut off).

  • If the account balance is over $5,000 (excluding rollover contributions), you are not required to distribute your account until you reach age 70½.
  • If the balance is less than or equal to $5,000, you must roll it over into another account or cash it out.

Yes, shares purchased through the Employee Stock Purchase Plan are held in your account by E*Trade.

Note: You can’t use E*Trade Funds to buy additional shares of Lowe’s common stock.

Yes, if you’re in the Employee Stock Purchase Plan, E*Trade will refund your current period contributions within two (2) pay periods after your termination.

How do I get verification of employment or work history?

Contact The Work Number® at one of the following options (Lowe's employer code is 11116).

  • www.theworknumber.com/verifier
  • 1-800-367-2884 (interactive voice response system)
  • 1-800-996-7566 (live customer service representative, available Monday-Friday, 8:00 am to 9:00 pm, Eastern Time)

Visit https://employees.theworknumber.com. Log in or register to create a free account. Lowe's employer code is 11116.

  • For work history available at The Work Number, select Employment Data Report.
  • For an employment or income verification letter, select Letters Center.
  • To grant a verifier one-time access to your salary information, select Grant Access to Salary Info.

Fill out the Inquiry Formto send a case to the Associate Care Center.

We can’t disclose any rehire eligibility details; but if you meet the minimum eligibility requirements for a position, we encourage you to apply.

Note: You can apply to any open position, and there’s no waiting period before you can re-apply.

I still have InVESTed points – what happens to them?

No. You can access the Rewards Marketplace and redeem points until you exhaust your point balances.

Access InVESTed here.

  • Click on the Former Associates link.
  • Enter your Sales ID and former Lowe’s email address.
  • Enter a new email address and create a new password.

For help, email loweshelp@biworldwide.com.

I have questions about my W-2 or other tax forms.

W-2 and 1095-C forms are mailed to your home address on file no later than January 31st unless you opted for electronic delivery.

Note: If you opted for electronic delivery, you’ll be notified when your tax forms are ready to be viewed/printed.

To access your W-2, choose one of the following options:

  • Call the Work Number at 1-877-325-9239
  • Visit www.mytaxform.com
    1. When prompted, enter Employer code 11116
    2. Next, enter your ID.
    3. If you forgot your ID, click Forgot User ID
    4. When prompted, enter your password.
    5. If you forgot your password, click Forgot Password
    6. After you’ve successfully logged in, you’ll be able to download, save, and/or print your W-2.

Note: If you receive an "Invalid user" message and you're a first-time user, select click here in the Register Now section then follow the prompts to Register.

To access your 1095 document, log in to www.MyLowesBenefits.com and click on the 1095-C tile for more information. For questions about your 1095-C, call the Benefits Service Center at 1-833-877-1975.

Check to make sure your computer has:

  • Internet Access
  • A web browser equivalent to Microsoft Edge®, Internet Explorer® 11 or the current version of Firefox®, Safari® or Chrome®.
  • Adobe Acrobat Reader Version 7.0 or higher software installed and operational to read and print your W-2.
  • A printer connected that is capable of printing Adobe Acrobat files from Adobe Acrobat Reader version 7.0 or higher.
  • Has adequate storage space to download and store a copy of your electronic W-2.

To request a copy of your W-2 form, contact the Work Number at 1-877-325-9239.

To request a paper copy of your 1095 form, visit www.MyLowesBenefits.com. Once the form is available, click the 1095-C tile in the Recommended or To-Do section.Follow directions on the site to request a copy to be mailed to you.

To change your delivery method for W-2, update your preference before January 5th of the year following your termination date at www.mytaxform.com.

After January 5th, contact the Work Number at 1-877-325-9239.

To change your delivery method for 1095, visit www.MyLowesBenefits.com. Once the form is available, click the 1095-C tile in the Recommended or To-Do section.Follow directions on the site to Manage Electronic Tax Statement Options.

For assistance with your password, contact the Work Number at 1-877-325-9239.

If your account at www.mytaxform.com is locked, complete the Inquiry Form to send a case to the Associate Care Center.

For mytaxform.com, your contact information feeds from Workday.If your home address or email address changes, update your information promptly in Workday.

Note: Update information in the Workday App or visit  https://wd5.myworkday.com/wday/authgwy/lowes/login.html and select Former Associate.

For MyLowesBenefits.com, log in and select the profile icon from the top right to update your personal information.

Complete the Inquiry Formto send a case to the Associate Care Center.

How do I return company property?

Turn these items in to your people leader on your last day of employment:

  • Location keys
  • Lowe's Vests/Aprons
  • Employee discount cards
  • ID badges
  • Parking tags
  • Lowe's provided credit cards (business, relocation, telephone, or other similar cards)
  • Electronic devices (laptops, monitors, cell phones, tablets, docking stations, etc., along with applicable cords), and any other items issued by Lowe's for business use

Coordinate return of company property with your leader.

An email will be sent to the personal email address on file in Workday. The email will contain a QR code and information for your nearest FedEx Office location. Take company items to the FedEx Office location and they will be packaged and shipped to Lowe's.

Note: Company property is expected to be returned within 72 hours of receiving the email.

I have questions about Store Support Center (SSC) amenities.

  • Self-service vending balances: call Canteen Vending at 1-800-747-8363
  • Cafeteria zip-thru balances: email Eurest Cafeteria Zip-Thru Services at cateringatlowes@compass-usa.com.

Note: Include your contact information, forwarding mailing address, and your badge number if available.

Call 1-704-757-2612 or email lowesfitness@teamcfw.com.

Yes. Email wirelessrequest@lowes.com within three (3) days of separation and ask to transfer the number liability.

Note: Include your name, Sales ID, and wireless number.

Any personal items not removed by your last day of employment will be shipped to your home address on file in Workday.

Contact Pine Cleaners to request retrieval of clothing:

  • Call 1-704-998-7586 or 1-704-992-1385
  • Email customerservice@pinecleanersdelivery.com

I have another question…

Please contact your local Unemployment Office for assistance.

Fill out the Inquiry Formto send a case to the Associate Care Center.

Fill out the Inquiry Formto send a case to the Associate Care Center.

If you are currently enrolled in the Guild Tuition Assistance or Tuition-free education programs, you may continue your current course/class without interruption. If you are nearing completion of your academic program, you may work with your Guild coach and your learning institution to set up payment options for courses needed to complete that specific certificate or degree program.

If you are currently participating in the tuition reimbursem*nt program, only expenses submitted for reimbursem*nt while actively employed will be eligible for reimbursem*nt. Any expenses submitted after termination do not qualify.

Former Associate FAQs (2024)

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