Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.53 out of 5 52,769 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (42%)
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Phone (36%)
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Wi-fi (8%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Buda, The Bronx, Sacramento, Houston, Newark, Marysville, Chesapeake, Sebring, Seattle, Detroit, Missouri City, Ashburn, Knoxville, Atlanta and Manorville.
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| City | Problem Type | Report Time |
|---|---|---|
 Buda | Wi-fi | |
| The Bronx | Phone | |
| Sacramento | Phone | |
| Houston | Internet | |
| Newark | Internet | |
| Marysville | Phone |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Shubham Anjankar (@Dev__Manus) reported
Hi Again @SamsungSupport @TMobileHelp this will be my 3rd time trying to get a satisfactory resolution for a defective phone after running pillar to post and being charged $804 for a phone that does not work.This is my 2nd replacement device with the same issue.
- 🇵🇭🇺🇸Drew (@FlipDeLand) reported
@TMobile is there a current issue with data?
- Michelle Helton (@Michell06565264) reported
@TMobile Please help me. I am being billed for service I never activated. Please contact me. Everytime I call the 800 number I get put on hold or the calls drop.I am upset. Please @TMobile
- Pariksh*t Deshpande (@Pariksh*t_2790) reported
@TMobile @TMobileHelp you customer service waste of time. I called thrice to cancel my global plus plan and still it is not canceled. Last time I called was Jan 11 and I can still see that plan active and I am getting charged for that. Customer service rep has no knowledge at all
- Maria (@Click_ThisIsHer) reported
@TMobileHelp Nah you can message me since your service sucks!
- Kim Trojel (@kimskan*walker) reported
Any1 else who had Sprint get a new T-Mobile SIM card bc of the merge & now have terrible service?Yeah, same.Thanks so much, guys, I love not being able to text or call my gf when it’s very f-n important that I talk to her right now. You know,smth a cell phone should allow me 2 do
- the_ghost (@theghos93053988) reported
@TMobile Worst customer service, I have been on hold for 5 HOURS😡 to speak to someone 🤬
- Rosie✨ (@holelottarosie_) reported
@OnlyFans base is stonewalling the creators that make them so successful. I am losing money due to an IT problem on your end. My phone carrier has exhausted all options available to them to remedy this for me. T-Mobile has better customer support. Just give an update.
- Ngaio Bealum (@ngaio420) reported
@NevilleRay @TMobile @Speedtest Now do a post about their horrible customer service.
- Ki. (@_Kiera_A) reported
@Verizon will never get my money again! Thank you @TMobile
- Shane Lundberg (@TheyCallMeGeek) reported
I have to say I absolutely loved the switch from Sprint to @TMobile . The only issue I have had is voicemail not coming in until hours later. Been pretty rough with a business line.
- Al Ani (@bumbaclott_95) reported
@charlieINTEL I mean they let T-Mobile x Sprint happen, this should go through no problem, generally anti trust laws are pretty weak in stopping mergers, unless someone is truly going solo on the market, which is not the case here at all.
- Imani Yamani (@showgalmani) reported
sprint & t-mobile the worst combo of the 21st century
- BATTEN® (@NGBatten) reported
@TMobile your service suck on University of Kansas campus
- Ashley Power (@ashleykpower) reported
@contradiction70 I broke one purposefully with a hammer after leaving t-mobile the first year it opened. Service sucked.
- AllColdInside (@allcoldinside) reported
@TMobileHelp @NevilleRay 12 hrs a day it doesn't work over here. Not joke or exaggeration. 10 am to 10 pm.After almost 5 years, I got tired.I'm with @Verizon now.Not sorry.
- Randy L (@MrRandyL1) reported
@TMobile @sprintpcs Well T-Mobile team. It has been 2-weeks since I was promised my issue would be taken care of and 60 days since I was doubled billed from Sprint and T- mobile. You all have just great service. #poorcustomerservice
- Louis (@LouisL1118) reported
I have @TMobile and my phone recently started showing this “5GUC” logo over the past few months and it’s the absolute worst service I’ve ever had. It’s basically like having no data connection at all. I wish there was a way to turn it off.
- Lisa Simpson's REAL Magic Bear-Repelling Rock (@FERALROBOTS) reported
@smithbrainz Do you have a theory on what the game is?Unlicensed/inexperienced, or running a con?As for ideas, is he calling your mobile? T-Mobile has an app/service that's pretty effective at identifying likely scam calls; maybe something similar for other providers?
- LarroldHammenstein (@LarroldHam) reported
@TMobile y'all are straight up about to never hear from me again if you keep calling me about 5g home internet. I want it but I'm not ready to sign up yet. Don't call me every single day
- CarolinaConnections (@aceuvhaze336) reported
@TMobileHelp unfortunately ive been contacting your team for 7 months with no resolution
- Marion Davis (@marionsd) reported
East Somerville folks: Do any of you have T-Mobile? If so, how good is your service here vs. elsewhere in the city? And do any of you by chance have T-Mobile home internet?
- Josh 👨🏽💻🌴☀️ (@DaBabyTrader95) reported
@verizon your service is trash . I’m switching to @tmobile
- CJ L. Cary (@CJLCary) reported
So I had to take T-mobile employees word. A bad mistake; but I learned to trust them. Per them, there was an ongoing problem with Tmobiles website. I could only see the bottom of my account pages. That was all. This went on for 7 months or more.
- The Delusional Gentleman (@TheMadGargoyle) reported
@googlefi Help. My wife has a job where she drives a lot. Do you have a test/loaner phone we can try to see if your coverage will work for her? We're on T-Mobile now.
- Absolute Unit (@notB0bR055) reported
@Jack_theJaysfan @mariners_markus The invasion that blue Jays fans do at T-Mobile park every year. I understand it's a lot closer for the western ca fans, but I've had some of the worst experiences with them vs others, like NYY, Astros, or A's fans. Really turned me off of the whole team.
- KayBee (@kaybeesz) reported
@TMobileHelp we added a line. Every day the phones expected ship date is moved forward. Customer service says the phone is Not back ordered. So…?
- Dalvin Dallas (@DallasDalvin) reported
@CTH858 @TMobile @Speedtest Not bad for 1 bar
- Rip (@rippy41) reported
@TMobileHelp not receiving push notifications from Twitter. help
- Jake Lantz (@TheJakeLantz) reported
@TMobile your business practice is terrible and I will never in my life ever use your service again. I will tell everyone I know that they should never get an account with you.
